### Frequently Asked Questions (FAQ) - 4 The Boisss 😎

We want your shopping experience with 4 The Boisss to be as smooth as a sunny day in South Africa! 🌞 Here are some common questions from our awesome customers, answered with our commitment to keeping things clear and easy. Need more help? Just slide into our DMs on any of our social media platforms (find us on Instagram, or TikTok) – we’re always ready to chat! 📱✨

**Q1: How do I return an item if I'm not happy with it? 😕**  
**A**: We’re all about making you stoked with your purchase! 🎉 At 4 The Boisss, returns are super simple – just follow these steps. Make sure the item is in its *original, unused condition* with all tags, labels, and packaging intact (like, exactly as it arrived 📦). DM us within 7 calendar days of delivery with your order confirmation, purchase receipt, and clear photos of the item from every angle showing it’s pristine. Once approved, you’ll ship it back to our South Africa warehouse using a tracked courier (you cover the shipping cost 🚚). Our team will inspect it within 14 business days, and if it passes our quality check (no wear, odors, or changes), we’ll hook you up with a store credit (minus a 20% restocking fee to keep things running smoothly 💸). Heads up: custom, personalized, or clearance items are final sale (we’ll flag these on the product page 🚫). Easy, right?

**Q2: Can I get a refund if I change my mind? 💭**  
**A**: No worries, we’ve got a plan to make things right! 😊 Refunds are available for verified defective items or if we accidentally send the wrong product. Just DM us within 48 hours of delivery with photos or video proof of the issue, plus your order confirmation and receipt 📸. The item must be unused and in its original packaging. After our thorough inspection (about 14 business days once we get it back), we’ll issue a store credit or, in some cases, a partial refund to your original payment method (minus shipping and fees). Cash refunds aren’t a thing, but our store credits are super flexible for your next haul! 🛒 Don’t file a chargeback – hit us up first, and we’ll sort it out like Boisss! 🤙

**Q3: How long does shipping take, and what if my order is delayed? 🚚**  
**A**: We know you’re hyped to get your gear! 😄 Orders usually ship within 9-11 business days (weekdays only, excluding SA public holidays like Youth Day or Christmas 🎄). If there’s a holiday or supplier break, it might take a few extra days, but we’ll keep you posted via DM. You’ll get a tracking link once it’s on the way 📲. If there’s a delay or your package doesn’t show up, DM us within 30 days of the estimated delivery date, and we’ll check with our carriers. Keep in mind, international customs or random events (like weather 🌧️) can slow things down, and any duties or fees are on you. We’re always here to help track it down! 🔍

**Q4: What if my item arrives damaged? 😞**  
**A**: No stress – we’ve got a fix! 🙌 If your item arrives damaged due to shipping, snap clear photos of the damage and the packaging, and DM them to us within 48 hours of delivery, along with your order confirmation and receipt. We’ll review it and, if approved, may offer a store credit (up to 50% of the item’s value, excluding shipping) after our inspection. You’ll need to ship the item back to our SA warehouse in its original packaging for us to check it out 📦. We make it as easy as possible to get you sorted! 😎

**Q5: Can I cancel my order after placing it? ⛔**  
**A**: We move lightning-fast to get your order ready! ⚡️ Once an order is placed, our suppliers start processing ASAP to ensure speedy delivery. That means cancellations are super tricky. But if something’s up, DM us within 24 hours, and we’ll see if we can work some magic with a store credit (subject to our standard return conditions). Thanks for understanding – it helps us keep prices low for all the Boisss! 💪

Got more questions? Slide into our DMs on Instagram, or TikTok, and we’ll get back to you with a vibe! 😜 Thanks for shopping with 4 The Boisss – you’re officially part of the crew! 🚀