At 4 The Boisss, we're all about making your shopping experience as smooth and enjoyable as possible! Based right here in South Africa, we source awesome products from global suppliers to bring you the best deals. We totally get that sometimes things don't work out, so we've designed our policy to be super straightforward and customer-friendly. Just follow these simple steps, and we'll sort it out hassle-free. Please give this a quick read before ordering – we're here to help every step of the way!

1. Easy Returns and Exchanges

We're committed to your satisfaction! If you're not completely thrilled with your purchase, you can request a return or exchange – no worries! Here's how we keep it simple:

• Eligibility Check: Items must be returned in their absolute original condition: completely unused, unopened, with all tags, labels, and accessories intact, and in the original packaging (including any protective wraps, boxes, or seals – everything just as it arrived). This ensures we can resell it like new and keep prices low for everyone.
• Quick Timeline: Just let us know within 7 calendar days of receiving your order. We'll guide you through the process right away!
• Proof Needed: To speed things up, simply provide your original order confirmation email, the purchase receipt (digital or printed), and clear photos of the item from all angles showing its pristine state.
• Our Inspection Process: Once we receive it back at our SA warehouse, our team will carefully inspect everything within 14 business days. If it passes our quality check (no signs of wear, odors, or alterations), we'll approve it – easy peasy!
• Shipping It Back: You're responsible for return shipping costs to our designated address in South Africa (we'll provide the details). We recommend using a tracked service to avoid any hiccups, as we're not liable for lost returns.
• Restocking Fee: To cover our handling efforts, there's just a small 20% restocking fee deducted from your credit – it helps us keep operations running smoothly.
• Exceptions We Can't Cover: Sorry, but personalized, custom, or clearance items are final sale (we'll clearly mark these on the product page). Also, for hygiene reasons, items like clothing or accessories that have been tried on can't be returned.

If approved, we'll issue a store credit (valid for 2 months) for the item value – perfect for grabbing something else you'll love!

2. Hassle-Free Refunds

Refunds? We've got you! We aim to process them quickly when eligible. Here's the straightforward scoop:

• When We Refund: Refunds are available only for verified defective items (like manufacturing issues) or if we sent the wrong product by mistake. Just reach out, and we'll make it right.
• The Process: Similar to returns – item must be in original, unused condition with all proofs as mentioned above. Provide detailed photos or video evidence of the issue within 48 hours of delivery for speedy review.
• Refund Type: We'll issue a full store credit to your account, or if preferred, a partial refund to your original payment method (minus shipping and any fees). Cash refunds aren't available to keep things efficient, but credits are super flexible!
• Timeline for You: Once approved after inspection, expect your credit or refund within 30 business days – we process as fast as we can!
• Chargebacks: If there's a mix-up, please chat with us first instead of filing a chargeback. We love resolving things directly and may need to contest disputes to protect our small business.

3. Shipping and Delivery Details

We know you're excited to get your gear, so we work hard to ship fast! Orders usually head out in 9-11 business days (that's weekdays only, excluding SA public holidays like Freedom Day or Christmas). If there are any vacation periods or supplier breaks (which can happen unpredictably), it might add a few extra days – but we'll keep you updated via email.

• Lost or Delayed?: Report issues within 30 days of the estimated delivery, and we'll investigate with our carriers. Resolutions depend on their findings, but we're always on your side!

4. A Few Final Notes

By shopping with 4 The Boisss, you're agreeing to these terms – it's all about fairness for everyone. We might update this policy occasionally (check back anytime), but your order follows the version at purchase time. Got questions? Feel free to send us a dm on Instagram or any of our Social Media Platforms.

Thanks for choosing us – we're stoked to have you as part of the Boisss crew! 🚀